Big speech data analytics for contact centers - BISON

European Horizon 2020 project No. 645323
2015-2017

Publications

2016

Segura, C., Balcells, D., Umbert, M., Arias, J., & Luque, J. (2016). Automatic Speech Feature Learning for Continuous Prediction of Customer Satisfaction in Contact Center Phone Calls. In Advances in Speech and Language Technologies for Iberian Languages: Third International Conference, IberSPEECH 2016, Lisbon, Portugal, November 23-25, 2016, Proceedings 3 (pp. 255-265). Springer International Publishing. Print ISBN 978-3-319-49168-4, Online ISBN 978-3-319-49169-1.

PDF

The original publication is available at Springer via http://dx.doi.org/10.1007/978-3-319-49169-1_25.

Zewoudie, A.W., Luque, J., Hernando, J. (2016) Short- and Long-Term Speech Features for Hybrid HMM-i-Vector based Speaker Diarization System. Proc. Odyssey 2016, 400-406.
Woubie, A., Luque, J., Hernando, J. (2016) Improving i-Vector and PLDA Based Speaker Clustering with Long-Term Features. Proc. Interspeech 2016, 372-376.
EGOROVA Ekaterina a SERRANO Jordi Lugue. Semi-Supervised Training of Language Model on Spanish Conversational Telephone Speech Data. In: Procedia Computer Science. Yogyakarta: Elsevier Science, 2016, s. 114-120. ISSN 1877-0509.
GRÉZL František a KARAFIÁT Martin. Bottle-Neck Feature Extraction Structures for Multilingual Training and Porting. In: Procedia Computer Science. Yogyakarta: Elsevier Science, 2016, s. 144-151. ISSN 1877-0509.
GRÉZL František, EGOROVA Ekaterina a KARAFIÁT Martin. Study of Large Data Resources for Multilingual Training and System Porting. In: Procedia Computer Science. Yogyakarta: Elsevier Science, 2016, s. 15-22. ISSN 1877-0509.
MATĚJKA Pavel, GLEMBEK Ondřej, NOVOTNÝ Ondřej, PLCHOT Oldřich, GRÉZL František, BURGET Lukáš a ČERNOCKÝ Jan. Analysis Of DNN Approaches To Speaker Identification. In: Proceedings of the 41th IEEE International Conference on Acoustics, Speech and Signal Processing. Shanghai: IEEE Signal Processing Society, 2016, s. 5100-5104. ISBN 978-1-4799-9988-0.
NOVOTNÝ Ondřej, MATĚJKA Pavel, GLEMBEK Ondřej, PLCHOT Oldřich, GRÉZL František, BURGET Lukáš a ČERNOCKÝ Jan. Analysis of the DNN-Based SRE Systems in Multi-language Conditions. In: Proceedings of SLT 2016. San Diego: IEEE Signal Processing Society, 2016, s. 199-204. ISBN 978-1-5090-4903-5.
ONDEL Lucas, BURGET Lukáš a ČERNOCKÝ Jan. Variational Inference for Acoustic Unit Discovery. In: Procedia Computer Science. Yogyakarta: Elsevier Science, 2016, s. 80-86. ISSN 1877-0509
PEŠÁN Jan, BURGET Lukáš a ČERNOCKÝ Jan. Sequence Summarizing Neural Networks for Spoken Language Recognition. In: Proceedings of Interspeech 2016. San Francisco: International Speech Communication Association, 2016, s. 3285-3289. ISSN 1990-9770.
PLCHOT Oldřich, BURGET Lukáš, ARONOWITZ Hagai a MATĚJKA Pavel. Audio Enhancing With DNN Autoencoder For Speaker Recognition. In: Proceedings of the 41th IEEE International Conference on Acoustics, Speech and Signal Processing. Shanghai: IEEE Signal Processing Society, 2016, s. 5090-5094. ISBN 978-1-4799-9988-0.
Cevenini, Claudia / Denti, Enrico / Omicini, Andrea / Cerno, Italo (2016): "Privacy Through Anonymisation in Large-Scale Socio-Technical Systems: Multi-lingual Contact Centres Across the EU", In Internet Science. 3rd International Conference on Internet Science (INSCI 2016): Openness, Collaboration and Collective Action, Ch. 25, Lecture Notes in Computer Science 9934, pages 291-305, 12-14 September 2016. Springer International Publishing. Print ISBN 978-3-319-45981-3, Online ISBN 978-3-319-45982-0.

PDF Slides

The original publication is available at Springer via http://dx.doi.org/10.1007/978-3-319-45982-0_25.

2015

Glembek, Ondřej / Matějka, Pavel / Burget, Lukáš / Schwarz, Petr / Pešán, Jan / Plchot, Oldřich (2015): "Voice-print transformation for migration between automatic speaker identification systems", In Abstract book of the 7th European Academy of Forensic Science Conference. Praha: Criminal Police Department Prague, 2015. ISBN 978-80-260-8659-8.
Karafiát, Martin / Grézl, František / Burget, Lukáš / Szöke, Igor / Černocký, Jan (2015): "Three ways to adapt a CTS recognizer to unseen reverberated speech in BUT system for the ASpIRE challenge", In INTERSPEECH-2015, 2454-2458.
Llimona, Quim / Luque, Jordi / Anguera, Xavier / Hidalgo, Zoraida / Park, Souneil / Oliver, Nuria (2015): "Effect of gender and call duration on customer satisfaction in call center big data", In INTERSPEECH-2015, 1825-1829.
Woubie, Abraham / Luque, Jordi / Hernando, Javier (2015): "Using voice-quality measurements with prosodic and spectral features for speaker diarization", In INTERSPEECH-2015, 3100-3104.