Big speech data analytics for contact centers - BISON

European Horizon 2020 project No. 645323
2015-2017

Related products

Speech Analytics Solution (SPAS Solution) produced by Phonexia offers a comprehensive set of speech analytics tools including advanced graphical user interfaces, for

  • Identification and analysis of critical places in calls
  • Mining of detailed statistics from all calls
  • Mining of key information about customer
  • Evaluation of operator’s efficiency in a team context

CTArchitect produced by MyForce is a perfect contact centre telephony solution for inbound, outbound and monitoring.