Big speech data analytics for contact centers - BISON

European Horizon 2020 project No. 645323

BISON product

BISON produced by BISON consortium offers a comprehensive set of speech analytics tools including advanced graphical user interfaces, for

  • Identification and analysis of critical places in calls
  • Better insights thanks to data visualisation
  • Improve call quality with automated call and recording monitoring
  • Evaluation of operator’s efficiency in a team context
  • Compliance with GDPR by default