Big speech data analytics for contact centers - BISON

European Horizon 2020 project No. 645323

Public deliverables

  • D4.1 Initial speech mining technologies [PDF]
  • D4.2 Optimizing speech data mining for CC operation [PDF]
  • D4.3 Final set of speech technologies adapted for Contact Centers [PDF]
  • D5.2 Indexing and database access to big speech data [PDF]
  • D6.2 smallBison [PDF]
  • D6.4 bigBison [PDF]
  • D8.5 Legal, ethical and societal issues of BISON [PDF]